The Missouri Model: Modernizing Benefit Delivery Through Partnership

State CIOs and health and human services leaders are navigating a critical crossroads where legacy infrastructure, fiscal constraints, federal payment accuracy requirements, and rising expectations for faster benefit delivery are converging. At the heart of this “perfect storm” are the people who depend on timely access to essential benefits.

This webinar offers an unfiltered fireside chat between the State of Missouri and Hyperscience, moving beyond the sales pitch to explore the gritty reality of modernizing Medicaid, SNAP, TANF, and other eligibility programs within the constraints of existing systems.

The conversation will provide a firsthand look at how Missouri is addressing these pressures through a partnership philosophy that prioritizes shared outcomes, clear roles, and collaboration across a broader vendor ecosystem. Attendees will hear what has worked, what has been harder than expected, and how Missouri is approaching document-intensive processes, operational complexity, and modernization without replacing everything at once.

Learn directly from the leaders driving this work and walk away with practical insights you can apply in your own state.